Contact Support

We have several ways for our customers to get in touch with us, see below for options.

Email

To ensure a speedy service, please use the relevant email below for your request.

General	Sales & Billing	Help & Support
[e-mail]	[e-mail]	[e-mail]

Report a bug

You can report a bug here on our community forums. Simply click on the "Start a Discussion" button.

Suggest a new feature

You can suggest a new feature here on our community forums. Simply click on the "Start a Discussion" button.

Community Forums

Purple IO CommunityPurple IO Community

Community Forums: community.purpleio.uk

Note: As the community forums is PUBLIC please do not share any sensitive information (including but not limited to account information, license, login details, connection details for servers / cloud services).

Live Help & Support

You will find our live help and support located in the bottom right corner of your browser when accessing our main website.

sFTP Client / Server for Windows, macOS and LinuxsFTP Client / Server for Windows, macOS and Linux

Note: We're unable to accept password resets or license information over a live support request, these requests must be via email only as we'll need confirmation of account ownership.

Note: We're unable to accept account / license related information over a live support request, these requests must be sent via email only as we'll need confirmation of account ownership.

Postal Address

sFTP App Ltd Turnpike Close, Colchester, Ardleigh Essex, CO7 7QW United Kingdom