Contact Support

Email
To ensure a speedy service, please use the relevant email below for your request.
General
Sales & Billing
Help & Support
​[email protected]​
​[email protected]​
​[email protected]​
Report a bug
You can report a bug here on our community forums. Simply click on the "Start a Discussion" button.
Suggest a new feature
You can suggest a new feature here on our community forums. Simply click on the "Start a Discussion" button.
Community Forums
Community Forums: community.purpleio.uk
Note: As the community forums is PUBLIC please do not share any sensitive information (including but not limited to account information, license, login details, connection details for servers / cloud services).
Live Help & Support
You will find our live help and support located in the bottom right corner of your browser when accessing our main website.
Note: We're unable to accept password resets or license information over a live support request, these requests must be via email only as we'll need confirmation of account ownership.
Note: We're unable to accept account / license related information over a live support request, these requests must be sent via email only as we'll need confirmation of account ownership.
Postal Address
sFTP App Ltd
Turnpike Close,
Colchester,
Ardleigh
Essex,
CO7 7QW
United Kingdom

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Report a bug

Suggest a new feature

Community Forums

Live Help & Support

Postal Address